This Service Quality Consultant position is a key role within the Service Quality Department - General Services & Customer Support Group, located in Balochistan, Pakistan. This role is crucial for ensuring high standards of customer service and service delivery across the assigned operational areas, contributing to enhanced customer satisfaction and overall organizational efficiency. The consultant will be instrumental in driving continuous improvement initiatives for customer journeys in Balochistan.
Key responsibilities for this Service Quality Consultant position include:
- Implementing service delivery standards across the assigned area.
- Conducting SQ surprise visits in assigned branches.
- Collaborating with stakeholders to address service elements and improve service delivery.
- Continuously identifying improvement areas in customer journeys.
Key Responsibilities:
Eligibility
Qualifications
- Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
Skills
- Customer Centricity
- Stakeholder Collaboration
- Good Communication Skills
- Governance
Experience
Minimum 2 years of relevant work experience
Key Responsibilities
- Implementing service delivery standards across the assigned area.
- Conducting SQ surprise visits in assigned branches.
- Collaborating with stakeholders to address service elements and improve service delivery.
- Continuously identifying improvement areas in customer journeys.
Department:
Service Quality Department - General Services & Customer Support Group
Location:
Balochistan
Last Date:
September 12th , 2026
Eligibility / Qualification Required:
- Qualification: Minimum Bachelors, preferably Masters from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage.
- Skills Required: Customer Centricity, Stakeholder Collaboration, Good Communication Skills, Governance.
- Experience: Minimum 2 years of relevant work experience.
How to Apply:
Apply online through the Meezan Bank careers portal at https://fa-ewvh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3002/job/9699